SHIPPING

Please note: Due to an unprecedented volume of orders being processed through our website, there may be dispatch delays of up to 5 business days. We apologise for any inconvenience and are doing all we can to get your order to you as quickly as possible.


DELIVERY TIMELINES

Our delivery partners are currently experiencing shipping delays outlined in the table below.

Please note: Delivery timeframes are an estimation only. Due to the current climate, further delivery delays may be experienced.

Delivery Destination Expected Delay Time
Areas excluding Auckland and/or listed below Up to 3 business days
Hamilton and surrounding Waikato Up to 6 business days
Auckland, North Shore Up to 3 business days
Auckland, South Up to 3 business days
Auckland, central business district Up to 3 business days
Auckland, East Up to 3 business days
Auckland, West Up to 3 business days
Pukekohe, Pokeno and surrounding areas Up to 3 business days, plus 1 additional business day in rural areas

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales or Beauty Loop Campaigns), due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond MECCA’s reasonable control. Online orders are processed and shipped from Auckland, New Zealand and so we follow any Auckland and New Zealand Public Holidays.


DELIVERY COSTS

Shipping is FREE on orders $25 NZD or over within New Zealand.


PACKAGING OPTIONS

We offer two packaging options for all online orders. With our Signature Packaging, your order comes beautifully packed in a deluxe MECCA box lined with tissue paper and housed for protection in a white mailing box. As an eco-friendly alternative, opt for our Sustainable Packaging which uses recycled and recyclable materials. Your order will be protected in a cardboard box and paper filling.


TRACKING

Once your order has been dispatched, you will receive a notification from NZPost, including a link for tracking details. If you have any questions about your shipped order, please call us on 0800 882 443 Monday to Friday 9am - 5pm NZST or Contact Us and our Customer Service team will assist you with your enquiry.

Alternatively, you can track the progress of your order by entering your order or tracking number here.


CONTACTLESS DELIVERY

Due to the current climate, to minimise the transmissible spread of COVID-19 our delivery partners (NZ Post) are aiming to provide an entirely contactless delivery. Signatures will not be required upon delivery of your order. In order to ensure the safe delivery of your item/s your name will be obtained by the Courier and the order will be signed for by the Courier on your behalf. Please note, someone will need to be at the delivery address for this to occur, otherwise standard delivery procedures apply. Should no one be available to verbally sign for your order a card to call will be left, this will contain details on how you can collect or receive your item.

Please note, where a courier is unable to obtain a verbal signature due to restricted access such as apartment buildings, offices or multi-level businesses your order may be left in a mail room, at reception or in a drop box. No photos will be obtained upon the delivery of your item.


AUTHORITY TO LEAVE (ATL)

What if I have a pre-existing authority to leave (ATL)?

Following the order placement and dispatch from our New Zealand Fulfillment Centre, you will receive an email containing your order tracking information. Once your order is out for delivery, your order will be left at your chosen address without the requirement of a signature. Your order will be left in a place deemed safe by the Courier OR as per the instructions provided to NZ Post via your personal ATL agreement.

What is deemed a safe place?

‘Safe places’ are considered a secure location at your delivery address where your order can be left securely. A safe place can differ between properties dependent on Courier accessibility. Generally, orders left without a signature may be left in reception areas or mail rooms, behind bins, in power boxes, at your back door or porch area and/or near letterboxes.


SHIPPING TO MULTIPLE ADDRESSES

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.


SHIPPING TO PO BOXES

Yes! We are able to ship to PO boxes and Private Bags. Please note, should your order be oversized a Collection Card will be left inside your PO Box or Private Bag for you to be able to collect your order from your PO Box or Private Bag provider directly. Please ensure when collecting your parcel you bring your Collection Card or Consignment number as well as your photo ID, letting them know that it was sent with Courier Post and will be a white rectangle cardboard box.


LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact our Customer Service team on 0800 882 443 Monday to Friday 9am - 5pm NZST or Contact Us If you have not received your order within 4 working days, please contact us so that we can assist you.


INTERNATIONAL SHIPPING

Products purchased on this website can only be delivered within New Zealand.

If you are based overseas, but can’t bear to live without your favourite Mecca Cosmetica, Mecca Max and Kit Cosmetics signature line products, we are happy to assist you. Simply call our Customer Service team on +613 9420 7373 from Monday to Friday 9am - 5pm AEST or Contact Us. We will calculate your shipping costs when you place your order. We use Australia Post postage calculation found here. Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally, including all nail polish, fragrance and aerosols.

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.


SHIPPING TO AUSTRALIA

If you would like to ship to Australia, please visit mecca.com.au