SHIPPING

Due to the COVID-19 situation, we have an increased volume of online orders. Please allow an additional 1-2 business days to receive your order.


How long does shipping take?

We offer express shipping on all orders. Due to COVID-19 closures in NZ, we will be dispatching all New Zealand orders from our Australian warehouse within 1-3 business days of placing your order. Whilst we're seeing an increase in volume of online orders, please allow 2-3 business days from dispatch to receive your order. Please note DHL are not currently experiencing any shipping delays as they are classified as an essential service.

To minimise the risk of contracting or spreading COVID-19, all deliveries (at your delivery address or at the Post Office) will no longer require a signature and will have the Authority to Leave (ATL). Once your order has been dispatched, you will receive a text message from DHL, asking you to select one of the three options: (1). ATL if the area is deemed secure, (2). ATL with a Neighbour, hotel or apartment concierge or (3). Leave at a service collection point. Someone will need to be at the delivery address for this to occur, otherwise standard delivery procedures apply.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales or Beauty Loop Campaigns), due to to COVID-19, due to wild weather or due to other DHL delivery issues that are unforeseen or unavoidable events beyond MECCA’s reasonable control.


What packaging options do you offer?

We offer two packaging options for all online orders. With our Signature Packaging, your order comes beautifully packed in a deluxe MECCA box lined with tissue paper and housed for protection in a white mailing box. As an eco-friendly alternative, opt for our Sustainable Packaging which uses recycled and recyclable materials. Your order will be protected in a cardboard box and paper filling.


What if I'm not home to sign for my order?

If you’re not home to collect your order DHL will leave your package under one of the Authority to Leave (ATL) options as specified above.


How much does shipping cost?

Shipping is free for all orders of $35 NZD or over within New Zealand.

Orders below $35 NZD are charged a flat delivery rate of $10 NZD within New Zealand.


Where is my order?

Once your order has been dispatched, you will receive a text message from DHL, including a link for tracking details. If you have any questions about your shipped order, please call us on 0800 882 443 Monday to Friday 9am - 5pm NZST or Contact Us and our Customer Service team will assist you with your enquiry.


Can I ship to multiple addresses?

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.


Can I ship to a PO box?

Yes! We are able to ship to PO boxes and Private Bags. Please note, should your order be oversized a Collection Card will be left inside your PO Box or Private Bag for you to be able to collect your order from your PO Box or Private Bag provider directly. Please ensure when collecting your parcel you bring your Collection Card or Consignment number as well as your photo ID, letting them know that it was sent with Courier Post and will be a white rectangle cardboard box.


What about lost or damaged goods?

If your order is lost or damaged in transit, please contact our Customer Service team on 0800 882 443 Monday to Friday 9am - 5pm NZST or Contact Us If you have not received your order within 4 working days, please contact us so that we can assist you.


Do you offer international shipping?

Products purchased on this website can only be delivered within New Zealand.

If you are based overseas, but can’t bear to live without your favourite Mecca Cosmetica, Mecca Max and Kit Cosmetics signature line products, we are happy to assist you. Simply call our Customer Service team on +613 9420 7373 from Monday to Friday 9am - 5pm AEST or Contact Us. We will calculate your shipping costs when you place your order. We use Australia Post postage calculation found here. Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally, including all nail polish, fragrance and aerosols.

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.


Do you offer shipping to Australia?

If you are based in Australia, please visit mecca.com.au


Dangerous goods

Our orders are now being fulfilled from Australia due to COVID-19, unfortunately due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally, including all nail polish, fragrance and aerosols.