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Please note: Due to an unprecedented volume of orders being processed
through our website, there may be dispatch delays of up to 5 business
days. We apologise for any inconvenience and are doing all we can to get
your order to you as quickly as possible.
Our delivery partners are currently experiencing shipping delays outlined in
the table below.Please note: Delivery timeframes are an
estimation only. Due to the current climate, further delivery delays may be
Please note: Shipping times are a guideline and subject to
change. You may experience slightly longer delivery times during peak
periods (Sales or Beauty Loop Campaigns), due to wild weather, or due to
other postal service delivery issues that are unforeseen or unavoidable
events beyond MECCA’s reasonable control. Online orders are processed and
shipped from Auckland, New Zealand and so we follow any Auckland and New
Zealand Public Holidays.
Shipping is FREE on orders $25 NZD or over within New Zealand.
We offer two packaging options for all online orders. With our Signature
Packaging, your order comes beautifully packed in a deluxe MECCA box lined
with tissue paper and housed for protection in a white mailing box. As an
eco-friendly alternative, opt for our Sustainable Packaging which uses
recycled and recyclable materials. Your order will be protected in a
cardboard box and paper filling.
Once your order has been dispatched, you will receive a notification from
NZPost, including a link for tracking details. If you have any questions
about your shipped order, please call us on 0800 882 443 Monday to Friday
9am - 5pm NZST or Contact Us and our Customer Service team will assist you
with your enquiry.
Alternatively, you can track the progress of your order by entering your
order or tracking number
Due to the current climate, to minimise the transmissible spread of COVID-19
our delivery partners (NZ Post) are aiming to provide an entirely
contactless delivery. Signatures will not be required upon delivery of your
order. In order to ensure the safe delivery of your item/s your name will be
obtained by the Courier and the order will be signed for by the Courier on
your behalf. Please note, someone will need to be at the delivery address
for this to occur, otherwise standard delivery procedures apply. Should no
one be available to verbally sign for your order a card to call will be
left, this will contain details on how you can collect or receive your item.
Please note, where a courier is unable to obtain a verbal signature due to
restricted access such as apartment buildings, offices or multi-level
businesses your order may be left in a mail room, at reception or in a drop
box. No photos will be obtained upon the delivery of your item.
What if I have a pre-existing authority to leave (ATL)?
Following the order placement and dispatch from our New Zealand Fulfillment
Centre, you will receive an email containing your order tracking
information. Once your order is out for delivery, your order will be left at
your chosen address without the requirement of a signature. Your order will
be left in a place deemed safe by the Courier OR as per the instructions
provided to NZ Post via your personal ATL agreement.
What is deemed a safe place?
‘Safe places’ are considered a secure location at your delivery address
where your order can be left securely. A safe place can differ between
properties dependent on Courier accessibility. Generally, orders left
without a signature may be left in reception areas or mail rooms, behind
bins, in power boxes, at your back door or porch area and/or near
We are unable to process split shipments within one order at this time. If
you wish to ship to multiple addresses, you can do this by creating separate
orders, each with their own delivery address.
Yes! We are able to ship to PO boxes and Private Bags. Please note, should
your order be oversized a Collection Card will be left inside your PO Box or
Private Bag for you to be able to collect your order from your PO Box or
Private Bag provider directly. Please ensure when collecting your parcel you
bring your Collection Card or Consignment number as well as your photo ID,
letting them know that it was sent with Courier Post and will be a white
rectangle cardboard box.
If your order is lost or damaged in transit, please contact our Customer
Service team on 0800 882 443 Monday to Friday 9am - 5pm
If you have not received your order within 4 working days, please contact us
so that we can assist you.
Products purchased on this website can only be delivered within New Zealand.
If you are based overseas, but can’t bear to live without your
favourite Mecca Cosmetica, Mecca Max and Kit Cosmetics signature line
products, we are happy to assist you. Simply call our Customer Service team
on +613 9420 7373 from Monday to Friday 9am - 5pm AEST or
We will calculate your shipping costs when you place your order. We use
Australia Post postage calculation found
here. Unfortunately, due to hazardous and flammable goods restrictions, we are
unable to ship hazardous goods internationally, including all nail polish,
fragrance and aerosols.
Any additional taxes or duties applied by customs at the destination country
are the responsibility of the delivery recipient. Please note in accordance
with Australian export regulations we are required to declare the exact
value of all items and identify the order as dutiable
“merchandise” and are prohibited by law from identifying an
order as a “gift” for export purposes.
Your local customs office will be able to assist you with any further
information regarding taxes, duties and customs.
If you would like to ship to Australia, please visit