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Type of appointment
When notice of cancellation provided
Any Service or Flagship Service other than a Flagship Service provided by Suzie McIntosh
24 hours or more before your appointment.
We will provide a full refund of the booking fee to your original payment method.
Less than 24 hours before your appointment.
We will retain the booking fee paid (by way of liquidated damages).
Any Flagship Service provided by Suzie McIntosh
14 business days or more before your appointment.
We will provide a full refund of the booking fee to your original payment method or reschedule your appointment at no additional cost.
Less than 14 business days before your appointment.
We will retain the booking fee paid and charge a $99 fee (in addition to the standard booking fee) if you choose to reschedule your appointment (by way of liquidated damages).
Note: 'business day' means:
If you do not attend your booked appointment or do not attend the selected store during the store's opening hours on the day of the appointment, we will cancel the appointment and retain the booking fee (by way of liquidated damages).
We have no control over those third parties, nor any products, services, advice, diagnosis, information, or advertising material provided by them, and accept no responsibility for them or for any loss, damage, injury, adverse reaction or death that may arise from use of, or reliance on, them by you or anyone else (notwithstanding anything else).