Booking terms and conditions

1. Background

  • (a) These terms and conditions govern your booking and use of a MECCA service (Service).
  • (b) By booking or using a Service, you indicate you have read, understood and accept:
  • (c) If you have any questions about these terms and conditions, please contact our Customer Experience team on 0800 882 443 (New Zealand) on Monday - Friday at 9am - 5pm NZST.

2. How it works

  • (a) Bookings for a Service can be made online, in-store or via our customer service team.
  • (b) To book a Service online:
    • (i) visit
    • (ii) select your preferred store location, Service and appointment date and time; and
    • (iii) pay the booking fee.
  • (c) We will send you a confirmation email and reminder SMS before your appointment.
  • (d) Your appointment is not confirmed until we send our confirmation email.

3. Payment

  • (a) The booking fee is in New Zealand dollars.
  • (b) The booking fee is payable at the time of booking and redeemable on products at the selected store on the day of your appointment.
  • (c) The booking fee does not contribute to Beauty Loop Spend until redeemed on the day of the service.
  • (c) You cannot pay the booking fee for a Service using Afterpay.

4. Cancellations

  • (a) You can manage your bookings, including cancellations, by:
    • (i) attending your nearest MECCA retail store;
    • (ii) logging in to your account at
    • (iii) contacting our customer service team.
  • (b) If you change your mind and cancel an appointment:
    • (i) 24 hours or more before your appointment, we will provide a full refund of the booking fee to your original payment method; or
    • (ii) less than 24 hours before your appointment, we will retain the booking fee paid (by way of liquidated damages).
  • (c) We reserve the right to cancel your appointment for any reason and at any time, without notice to you. If we do so, we will provide you with a refund of the booking fee, subject to clause 6.

5. Late arrivals

  • (a) You should arrive at the selected store at least 10 minutes before your appointment.
  • (b) If you are late to your appointment, we may need to shorten the length of your appointment or change the Service you have booked.
  • (c) If you are more than 15 minutes late to your appointment, we may, at our absolute discretion:
    • (i) reschedule your appointment; or
    • (ii) cancel your appointment and allow you to redeem the booking fee on products at the selected store on the day of your appointment.
  • (d) Clause 5(c) applies if you arrive more than 15 minutes late at the selected store during its opening hours on the day of the appointment. It does not apply if you arrive after the store's closing time on that same day, nor later days, which will be considered a 'no show' and clause 6 will apply.

6. No shows

If you do not attend your booked appointment or do not attend the selected store during the store's opening hours on the day of the appointment, we will cancel the appointment and retain the booking fee (by way of liquidated damages).

7. Beauty Loop complimentary services

  • (a) If you are a Beauty Loop Level 2 or 3 member, you may be eligible for complimentary Beauty Loop services from time to time.
  • (b) These services will automatically appear when you log in to your account and try to make a booking.
  • (c) If you do not attend a booked Beauty Loop service appointment, you:
    • (i) forfeit your right to receive the service for that campaign period; and
    • (ii) will not be able to re-book the appointment for that campaign period.

8. Governing law

  • (a) These terms and conditions are governed by the laws in force in Victoria, Australia.
  • (b) By booking or using a Service, you submit to the exclusive jurisdiction of the courts in Victoria.