If for any reason you are not completely happy with your order, you are welcome to return the item:
REFUND OR EXCHANGE
if returned within 30 days of purchase
if returned within 90 days of purchase
To be able to return and exchange, please remember to check the below:
Provide original proof of purchase
Item must be unused and in original,
unopened, undamaged and resalable condition
In the case where an item has been lightly sampled, we are happy to provide a store credit for your return. Please note this excludes refunds for service booking cancellations. Please see the service Terms and Conditions here.
Check that you meet the above return conditions.
Return your item in person at any MECCA store.
Contact our friendly Customer Returns Centre on 0800 882 443 to receive your returns authorisation.
Package your item carefully and post it to the address supplied to you.
Returns without an authorisation will not be accepted.
You may use any of the following as original proof of purchase:
In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our friendly Customer Returns Centre on 0800 882 443, who will be happy to assist in arranging your return or exchange.
"Lightly sampled" means an item may have some signs of minor wear or use, but must not be damaged unless the item was received by you in this condition.
A gifted item can be returned for an exchange or gift card provided you have a gift receipt as your proof of purchase, and the product is unused and in its original packaging. Unfortunately refunds are not available for gift returns.
All returns will be processed onto the original payment tender, unless your item was returned between 30 and 90 days, or if the item has been lightly sampled. In these cases you will be issued with store credit in the form of a MECCA gift card (for use online or in store).
If you would like to return an item that was purchased using a MECCA Gift Card or eGift Card, your refund will be credited in the form of another MECCA Gift Card.
Once your return has been received at our warehouse, it will be processed within 1 to 3 business days. Your bank may take a further 3 to 5 days to clear the funds back into your account.
As a consumer you are entitled to the benefit of consumer guarantees in respect of items purchased from MECCA that cannot be excluded under the New Zealand Consumer Guarantees Act. In accordance with New Zealand Consumer Guarantees Act, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.
Where an item is damaged through misuse, accident or abnormal use, the New Zealand Consumer Guarantees Act or any manufacturer’s warranty may not apply, and MECCA may not provide a refund, exchange or repair. MECCA will require an original proof of purchase before providing a remedy under the New Zealand Consumer Guarantees Act.
Consumer guarantees cannot be excluded and are in addition to any manufacturer’s warranties or extended warranties purchased or given to you.
Where your rights under the New Zealand Consumer Guarantees Act do not apply but the item is covered by a separate manufacturer's warranty, you may need to seek a remedy from the manufacturer direct in accordance with the manufacturer's warranty. MECCA can put you in touch with the manufacturer should you have any questions regarding manufacturer’s warranty and return policy, such as the assessment process, required repair works and indicative repair times.
Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong selection. The decision to offer a change of mind refund will be made at our absolute discretion.