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Due to the current circumstances and restrictions surrounding COVID-19 in New Zealand we have made some updates to our returns policy below (please note, these are subject to change);
Recent Level 3 restrictions surrounding COVID-19 in Auckland mean we are temporarily unable to process any returns via post. Under discretion and provided your return meets our standard returns policy listed below, we may extend our return time frame to suit the current restrictions and any further or updated restrictions put in place by the New Zealand Government.
As our Auckland stores are temporarily closed, we are also unable to accept any in-store returns in Auckland at this time.
All stores based outside of Auckland are currently operating under COVID-19 Level 2 restrictions. If you live outside of Auckland, you are able to pop into any of our non-Auckland stores (find your nearest store here) to have your return processed as per the standard return and exchange policy listed below.
Please note: stores are not able to accept returns via post.
We hope that you will be delighted with your beauty-full MECCA purchase. If you change your mind
about your purchase, you will be able to return the product to us within 30 days from when our stores reopen.
To be able to return or exchange a product, you must provide a valid proof of purchase (including
receipt, e-receipt, Beauty Loop account history or gift receipt).
OPTION 1: IN-STORE
OPTION 2: VIA POST
Please note: returns are at the expense of the customer.
Our products come with the consumer guarantees found in the Consumer Guarantees Act which cannot be excluded. The consumer guarantees are not affected by our change of mind policy above.
In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide a remedy in accordance with the Consumers Guarantees Act.
MECCA will require proof of purchase before providing a remedy under the Consumer Guarantees Act.
Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.
What can I use as proof of purchase
You may use any of the following as proof of purchase:
What do you mean by "lightly sampled"?
"Lightly sampled" means a product may have some signs of minor wear or use, but must not be damaged
unless you received the product in this condition.
I’ve received a product as a gift but it's not quite what i'm after. Can I return
Gifted products can be returned for an exchange or gift card within 90 days provided you have a
gift receipt as your proof of purchase and the product is unused or only lightly sampled. Unfortunately refunds are
not available for gift returns.
For consumer guarantees issues with gifted products, please see the 'Consumer guarantees' section
How will I receive my refund?
All refunds will be processed via the original payment method. If you would like to return a
product that was purchased using a MECCA Gift Card or eGift Card, your refund will be credited in the form of
another MECCA Gift Card. A MECCA Gift Card has no expiry. Costs of delivery, if any, will not be included in the
How long will my return take?
For returns via post, products typically take 2 to 7 business days to reach our warehouse. We recommend returning items with tracking and a signature required on delivery to ensure your order is returned to us safely.
Once we have received your return we will process your exchange or refund within 5 business days. Please allow refunds 3 to 5 business days for the funds to clear back into your account. Your bank may take a further 3 to 5 days to clear the funds back into your account.
Please note: we do not cover the cost of return postage when returning a product unless its deemed faulty.
How do I return an item purchased with Afterpay?
In order to return an item purchased with Afterpay, you must check that you meet the above return
conditions and, if so, make the return via post in accordance with Option 2 above. For more information on Afterpay
at MECCA, please see our Afterpay page.
What if my order contained an aerosol?
When purchasing aerosols online, please be aware that they must be returned or exchanged instore.
For further information, please contact our Customer Service team on 0800 882 443.
MECCA is committed to protecting your privacy. You may be asked to provide valid photo
identification when returning a product so that we can record your name, address and other identification details.
The Personal Information (as defined in the Privacy Act 1988 (Cth)) collected will be stored and used in accordance