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The products and services are provided, and ‘our’ websites are provided, by MECCA Brands Pty Ltd (ACN 077 859 931) (‘we’, ‘us’ or ‘our’). ‘We’ are committed to supporting the 'Australian Privacy Principles' and complying with the Privacy Act 1988 (Cth), which has set clear standards and guidelines for the collection, access, storage and use of Personal Information (‘Personal Information’) which ‘we’ may obtain during the course of ‘our’ dealings with you. ‘Our’ Privacy Policy sets out, in general terms, matters of which you should be aware regarding the Personal Information ‘we’ may collect about you, ‘our’ policies on the management of personal information, how you may access Personal Information that ‘we’ keep or complain about a suspected privacy breach, and generally, what sort of information ‘we’ collect and how ‘we’ hold, use and disclose that information. When you provide ‘us’ with Personal Information (whether via one of ‘our’ websites, in store, through any of ‘our’ promotions, or otherwise), ‘we’ respect your privacy. It is important for you to understand what information ‘we’ collect about you and what ‘we’ do with your information.
We collect and use Personal Information from customers, users or visitors of our websites, social medial channels, products or services. The type of Personal Information that we collect and use depends on the type of dealings that you have with us and can include your name, address, telephone number, e-mail address, postal or delivery address, date of birth, billing information (such as credit card and bank account details), proof of identity information and documents, information about the products and services you have ordered or enquired about and your beauty profile. If you would prefer that we do not collect any Personal Information from you, please do not provide us with any such information.
When you submit your Personal Information to us, including by using, browsing or accessing our websites, social media channels or other digital services, you are giving your consent to the collection, use and disclosure of your Personal Information as set forth in this Privacy Policy.
Where we have collected Personal Information about you from another source, we will take reasonable steps to ensure that you are made aware of the following:
You have no obligation to provide any information requested by us however, we may not be able to provide you with the products or services you require should the provision of the product or service depend on the collection of that information, including if the collection of that information is required by law.
We will collect Personal Information about you in a variety of ways, including:
The Personal Information collected by us will track your use, or enhance your use, of the foregoing and assist us in providing a better service. We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. By providing your Personal Information to us, you acknowledge that you are authorised to provide such information to us. We may collect Personal Information about you for our related bodies corporate and service providers and when you request information about products and services. We will only collect Personal Information that is necessary for one or more of our functions or for the purpose disclosed to you.
We use your Personal Information for the purposes for which the information is collected. The Personal Information that we collect may be used to:
We do not use or share Personal Information for any purpose other than for the purpose for which it was collected and disclosed. We do not provide, trade or sell Personal Information to other organizations without your consent. However we may disclose Personal Information to our related bodies corporate, business partners, third party contractors, agents and suppliers and service providers (as set out in section 8b. below) in connection with providing our product or service to you.
We may also use your Personal Information to investigate any suspected or actual breaches of our terms.
By providing your Personal Information to us, you acknowledge that, and consent to the following:
If you provide your Personal Information to us, whether via one of our websites or social medial channels, in store, through any of our promotions or competition, or otherwise, the information you provide may be used by us to include you in a customer rewards program, create and deliver to you direct mail, emails, sms, surveys or attend customer research or discussion groups or other communications containing product, services and event information, tips, promotions or competitions. If you prefer not to receive such communications including those of any rewards programs- see Section 6. below.
We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.
When you submit Personal Information to us, the information you provide may be shared with our companies and divisions within our group or any related body corporate (the ‘Group Companies’). Group Companies may use this information, such as to market its products, services or promotions to you.
We take all reasonable steps to ensure that all Personal Information we hold is accurate however it is your responsibility to ensure that the information you provide us is accurate and that you advise us of any changes to your details. You may contact us at any time and ask for its correction if you feel that the Personal Information we have about you is inaccurate or incomplete. Alternatively, you can also visit our web site and log on to manage your Personal Information at any time.
If we determine that Personal Information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that Personal Information, unless we are required by law or a court or tribunal to retain the information.
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your Personal Information to send you information about the products and services we offer, as well as other information that may be of interest to you. We may send this information by mail, email, SMS telephone, on or via social media or other online channels (including by customising online content advertised or displayed on our websites or social media channels)
If you do not wish to receive direct marketing communications from us, you may opt-out at any time by: (a) using the unsubscribe facility that we include in our commercial electronic messages (ie email or SMS); (b) Contacting Us; or (c) calling us on 1800 007 844 (Australia) or 0800 882 443 (New Zealand). This may not remove you from any customer rewards programs or remove you from receiving any social media or other online channels communications or customised online content advertised or displayed on our website or social media channels.
To opt out of all communications from us, including communications regarding our customer rewards programs, you may opt out by notifying us, that you wish to opt out of all communications, in store or contacting us here or calling 1800 007 844 (Australia) or 0800 882 443 (New Zealand). If you opt out of all communications, this will also remove you from receiving any email or direct mail communications from us (including communications about customer reward programs such as Mecca Beauty Loop). In these circumstances and for client management purposes, we will not delete your client file and this can still be accessed for making purchases in store or via our websites. Further, opting out of communications about customer reward programs such as Mecca Beauty Loop will not have the effect of removing you from that program.
We take reasonable steps to ensure your Personal Information is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline. We store Personal Information in different ways, including in paper and electronic form. We use security procedures to protect the Personal Information we hold. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure, however we will endeavour to take all reasonable steps to protect the personal information you may transmit to us.
Access to and use of Personal Information within our organization is limited by us to prevent misuse or unlawful disclosure of that Personal Information by others. Our employees, contractors and service providers are obliged to respect the confidentiality of any Personal Information held by us.
a. Compliance with laws and fraud protection
We may disclose any information, including Personal Information, to law enforcement bodies or regulatory authorities to assist with their functions, courts of law or as otherwise required or authorised by law or a government authority, including where we believe in good faith that disclosure is necessary to protect your safety or the safety of others.
We may also exchange information, including Personal Information, with other companies and organizations for credit fraud protection and risk reduction. This may occur in several instances, including when your bank or other financial institution requests proof of authorisation of a payment.
b. Service providers
We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, hosting companies, web developers, internet service providers, fulfilment companies (eg companies that coordinate mailings), marketing, analysis and research and data analysis firms, data centres, cloud based storage providers, customer relationship management providers, email service providers, financial and credit card institutions in order to process any payments, insurers and external business advisors (such as auditors and lawyers). Such third parties may be provided with access to Personal Information needed to perform their functions, but may not use such information for any other purpose. In all circumstances where your Personal Information is disclosed, we will ensure that these third parties undertake to protect your privacy.
These third parties may be located both in and outside Australia. In particular, as at the date this Privacy Policy was most recently updated, your Personal Information may be disclosed to recipients in Hong Kong, Japan, European Economic Area and United States of America, and other countries from time to time. If you subsequently decide that you do not wish to receive information from them you may let us know by Contacting Us.
Prior to the disclosure of Personal Information to a person overseas, we will take such steps as reasonable in the circumstances to ensure that the overseas recipient treats your Personal Information securely and otherwise complies with the relevant Australian Privacy Principles in relation to the Personal Information.
Salesforce hosts www.mecca.com.au and www.meccabeauty.co.nz. The Salesforce privacy policy outlines how Salesforce handles personal information.
Toluna Australia Pty Ltd (‘Toluna’) will help us host, and provide technical support for, The MECCA Makers website. The MECCA Makers is an invitations-only research and insights platform. In providing services to us, Toluna will process the Personal Information collected during your participation in The MECCA Makers. Toluna undertakes to respect the security and confidentiality of your Personal Information and to treat it in accordance with the law.
Amazon Web Services (AWS) (located in Ireland) is used to host The MECCA Makers website and provide back up services. The AWS privacy policy outlines how AWS handles personal information.
From time to time, third-party software may be used for fraud, quality checking and validation purposes, including, but not limited to checking if you are speeding through activities.
c. Special events
If you elect to participate in any promotions, competitions, sweepstakes, surveys, questionnaires or other events, the rules or terms and conditions for those events may indicate that your Personal Information will be shared with third parties. By choosing to participate and submitting your Personal Information in that manner, you consent to disclosure of your Personal Information to such third parties. We are not responsible for and expressly disclaim all liability for any use of the information provided to such third parties.
We take all reasonable steps to ensure that the Personal Information we collect through any of our websites is protected from unauthorised access, loss, misuse, disclosure or alteration. Our website has electronic security systems in place, including the use of firewalls. All pages that require you to enter your Personal Information or payment details on our site use 128 bit SSL encryption. To ensure that the page you are viewing uses 128 bit SSL encryption, you should look for the padlock icon in your browser.
Despite our reasonable steps, we are unable to ensure or warrant the security of any Personal Information transmitted to us. Accordingly, all Personal Information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to the Personal Information.
A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to enable us to identify you as a return user and personalize and enhance your experience and your use of any of our sites, including to provide a good browsing experience and improve our sites. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. If you reject our cookies, you may still use our site, but you may be limited in the use of some of the features. We use cookies to help us improve our service to you when you access our site and to ensure that our site remains easy to use and navigate. We may also use IP addresses to analyse trends, administer our sites, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your Personal Information for credit fraud protection and risk reduction.
Services that our websites may use from time to time include Google Analytics, which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand traffic and usage on our website. By using our website, you consent to Google processing your data in the manner described in Google's Privacy Policy and for the purposes set out in this policy.
Google may pass on cookies to its partners and other third parties to achieve its purposes. For more information on how Google uses the information collected from cookies, please see this section of Google’s Privacy Policy.
The MECCA Makers website also uses cookies. Visit the Cookie Policy for more information.
When you access The MECCA Makers website, technical data will be collected about your equipment, browsing actions and patterns using cookies, server logs, digital finger printing technologies and other similar technologies. Technical data collected may include your IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. This technical data may be combined with other information collected about you for the purposes of improving our services, the functionality of The MECCA Makers website and collecting analytical data.
Digital fingerprinting technology (‘Technology’) may be used when you access The MECCA Makers website to assign a unique identifier or ‘Machine-ID’ to your computer to identify and track your device, using publicly available information, such as your web browser, the technical settings and characteristics of your computer and your IP address. The Technology is used for quality control, validation and fraud detection and prevention purposes, including assisting us to ensure the integrity of survey results. Appropriate technical and operational processes and procedures will be put in place to ensure that the Technology is safe, secure and does not cause undue privacy security risks and the Technology will be used and distributed in a professional and ethical manner and in accordance with: (a) this Privacy Policy; (b) any other statements and/or disclosures made to you as a member of The MECCA Makers; and (c) applicable laws and market research codes of practice.
Although our sites may contain links to or from external websites, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquires as to the Privacy Policies of these third parties. We are in no way responsible for the privacy practices of these third parties. This Privacy Policy applies only to the information we collect on our sites.
We will use our reasonable endeavours to keep your Personal Information that we collect accurate, up-to-date and complete. Upon your request we will provide you with access to any of your Personal Information we hold (except in the limited circumstances recognised at law).
If you require access to your Personal Information which we have collected from you, please contact our Privacy Officer at Contact Us.
Proof of identity is required before such information will be provided. For most requests, your information will be provided free of charge, however it may be necessary to charge a reasonable fee if your request requires a substantial effort on our part.
If you have any issues you wish to raise with us regarding, or would like to discuss any issues about, our Privacy Policy, please Contact Us or by calling 1800 007 844 (Australia) or 0800 882 443 (New Zealand) with your issues or queries.
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your Personal Information will be based on the Privacy Policy in effect at the time the information is used. Your continued use of our products, services or websites following any such amendment will be confirmation of your acceptance of the amendments. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.
We have taken great measures to ensure that your interaction with us is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact our Privacy Officer by Contacting Us or call 1800 007 844 (Australia) or 0800 882 443 (New Zealand) and please provide our Privacy Officer with full details of your complaint and any supporting documentation.
Please do not email the Privacy Officer for any matters that do not relate to Privacy such as applications for employment, resumes or questions regarding employment. Any applications, resumes and questions sent to the Privacy Officer may not be responded to. To apply for a job, follow the instructions outlined in Careers.
More information about Privacy law and the Australian Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au
MECCA Brands:
34 Wangaratta Street, Richmond VIC 3121 | customerservice@mecca.com.au
Copyright © MECCA Brands Pty Ltd 2016. All rights reserved
