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We collect and use Personal Information from customers, users or visitors of our websites, social medial channels, products or services. The type of Personal Information that we collect and use depends on the type of dealings that you have with us and can include your name, address, telephone number, e-mail address, postal or delivery address, date of birth, billing information (such as credit card and bank account details), proof of identity information and documents, information about the products and services you have ordered or enquired about and your beauty profile. If you would prefer that we do not collect any Personal Information from you, please do not provide us with any such information.
Where we have collected Personal Information about you from another source, we will take reasonable steps to ensure that you are made aware of the following:
You have no obligation to provide any information requested by us however, we may not be able to provide you with the products or services you require should the provision of the product or service depend on the collection of that information, including if the collection of that information is required by law.
We will collect Personal Information about you in a variety of ways, including:
The Personal Information collected by us will track your use, or enhance your use, of the foregoing and assist us in providing a better service. We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. By providing your Personal Information to us, you acknowledge that you are authorised to provide such information to us. We may collect Personal Information about you for our related bodies corporate and service providers and when you request information about products and services. We will only collect Personal Information that is necessary for one or more of our functions or for the purpose disclosed to you.
We use your Personal Information for the purposes for which the information is collected. The Personal Information that we collect may be used to:
We do not use or share Personal Information for any purpose other than for the purpose for which it was collected and disclosed. We do not provide, trade or sell Personal Information to other organizations without your consent. However we may disclose Personal Information to our related bodies corporate, business partners, third party contractors, agents and suppliers and service providers (as set out in section 8b. below) in connection with providing our product or service to you.
We may also use your Personal Information to investigate any suspected or actual breaches of our terms.
By providing your Personal Information to us, you acknowledge that, and consent to the following:
If you provide your Personal Information to us, whether via one of our websites or social medial channels, in store, through any of our promotions or competition, or otherwise, the information you provide may be used by us to include you in a customer rewards program, create and deliver to you direct mail, emails, sms, surveys or attend customer research or discussion groups or other communications containing product, services and event information, tips, promotions or competitions. If you prefer not to receive such communications including those of any rewards programs- see Section 6. below.
We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.
When you submit Personal Information to us, the information you provide may be shared with our companies and divisions within our group or any related body corporate (the ‘Group Companies’). Group Companies may use this information, such as to market its products, services or promotions to you.
We take all reasonable steps to ensure that all Personal Information we hold is accurate however it is your responsibility to ensure that the information you provide us is accurate and that you advise us of any changes to your details. You may contact us at any time and ask for its correction if you feel that the Personal Information we have about you is inaccurate or incomplete. Alternatively, you can also visit our web site and log on to manage your Personal Information at any time.
If we determine that Personal Information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that Personal Information, unless we are required by law or a court or tribunal to retain the information.
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your Personal Information to send you information about the products and services we offer, as well as other information that may be of interest to you. We may send this information by mail, email, SMS telephone, on or via social media or other online channels (including by customising online content advertised or displayed on our websites or social media channels)
If you do not wish to receive direct marketing communications from us, you may opt-out at any time by: (a) using the unsubscribe facility that we include in our commercial electronic messages (ie email or SMS); (b) Contacting Us; or (c) calling us on 1800 007 844 (Australia) or 0800 882 443 (New Zealand). This may not remove you from any customer rewards programs or remove you from receiving any social media or other online channels communications or customised online content advertised or displayed on our website or social media channels.
To opt out of all communications from us, including communications regarding our customer rewards programs, you may opt out by notifying us, that you wish to opt out of all communications, in store or contacting us here or calling 1800 007 844 (Australia) or 0800 882 443 (New Zealand). If you opt out of all communications, this will also remove you from receiving any email or direct mail communications from us (including communications about customer reward programs such as Mecca Beauty Loop). In these circumstances and for client management purposes, we will not delete your client file and this can still be accessed for making purchases in store or via our websites. Further, opting out of communications about customer reward programs such as Mecca Beauty Loop will not have the effect of removing you from that program.
We take reasonable steps to ensure your Personal Information is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline. We store Personal Information in different ways, including in paper and electronic form. We use security procedures to protect the Personal Information we hold. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure, however we will endeavour to take all reasonable steps to protect the personal information you may transmit to us.
Access to and use of Personal Information within our organization is limited by us to prevent misuse or unlawful disclosure of that Personal Information by others. Our employees, contractors and service providers are obliged to respect the confidentiality of any Personal Information held by us.
a. Compliance with laws and fraud protection
We may disclose any information, including Personal Information, to law enforcement bodies or regulatory authorities to assist with their functions, courts of law or as otherwise required or authorised by law or a government authority, including where we believe in good faith that disclosure is necessary to protect your safety or the safety of others.
We may also exchange information, including Personal Information, with other companies and organizations for credit fraud protection and risk reduction. This may occur in several instances, including when your bank or other financial institution requests proof of authorisation of a payment.
b. Service providers
Prior to the disclosure of Personal Information to a person overseas, we will take such steps as reasonable in the circumstances to ensure that the overseas recipient treats your Personal Information securely and otherwise complies with the relevant Australian Privacy Principles in relation to the Personal Information.
Toluna Australia Pty Ltd (‘Toluna’) will help us host, and provide technical support for, The MECCA Makers website. The MECCA Makers is an invitations-only research and insights platform. In providing services to us, Toluna will process the Personal Information collected during your participation in The MECCA Makers. Toluna undertakes to respect the security and confidentiality of your Personal Information and to treat it in accordance with the law.
From time to time, third-party software may be used for fraud, quality checking and validation purposes, including, but not limited to checking if you are speeding through activities.
c. Special events
If you elect to participate in any promotions, competitions, sweepstakes, surveys, questionnaires or other events, the rules or terms and conditions for those events may indicate that your Personal Information will be shared with third parties. By choosing to participate and submitting your Personal Information in that manner, you consent to disclosure of your Personal Information to such third parties. We are not responsible for and expressly disclaim all liability for any use of the information provided to such third parties.
We take all reasonable steps to ensure that the Personal Information we collect through any of our websites is protected from unauthorised access, loss, misuse, disclosure or alteration. Our website has electronic security systems in place, including the use of firewalls. All pages that require you to enter your Personal Information or payment details on our site use 128 bit SSL encryption. To ensure that the page you are viewing uses 128 bit SSL encryption, you should look for the padlock icon in your browser.
Despite our reasonable steps, we are unable to ensure or warrant the security of any Personal Information transmitted to us. Accordingly, all Personal Information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to the Personal Information.
When you access The MECCA Makers website, technical data will be collected about your equipment, browsing actions and patterns using cookies, server logs, digital finger printing technologies and other similar technologies. Technical data collected may include your IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. This technical data may be combined with other information collected about you for the purposes of improving our services, the functionality of The MECCA Makers website and collecting analytical data.
We will use our reasonable endeavours to keep your Personal Information that we collect accurate, up-to-date and complete. Upon your request we will provide you with access to any of your Personal Information we hold (except in the limited circumstances recognised at law).
If you require access to your Personal Information which we have collected from you, please contact our Privacy Officer at Contact Us.
Proof of identity is required before such information will be provided. For most requests, your information will be provided free of charge, however it may be necessary to charge a reasonable fee if your request requires a substantial effort on our part.
We have taken great measures to ensure that your interaction with us is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact our Privacy Officer by Contacting Us or call 1800 007 844 (Australia) or 0800 882 443 (New Zealand) and please provide our Privacy Officer with full details of your complaint and any supporting documentation.
Please do not email the Privacy Officer for any matters that do not relate to Privacy such as applications for employment, resumes or questions regarding employment. Any applications, resumes and questions sent to the Privacy Officer may not be responded to. To apply for a job, follow the instructions outlined in Careers.
More information about Privacy law and the Australian Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au
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