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Need some help? That's what we're here for! If you can't find your answer in our Customer Experience
section, please get in touch using one of the below options.
Please note: We’re experiencing a peak in enquiries, so it will take us a little longer than normal to get to
everyone, with delays of up to 3-5 business days. We are working hard to respond as soon as we can.
Track your online order here.
CHAT WITH CUSTOMER CARE
Have an enquiry or feedback? Talk live with our Customer Experience team
Monday to Sunday 10am to midnight NZST
CHAT WITH THE IN-STORE TEAM
Want product advice or a virtual demonstration? Connect with our expert team in-store through chat, phone
call, or video call
here, the choice
Monday to Friday 9.30am to 8pm NZST
Saturday 9:30am to 5:30pm NZST
Sunday 10am to 5pm NZST
Our Customer Experience team are available for over-the-phone support on 0800 882 443
(free call New Zealand) Monday to Sunday 8am - 6pm NZST
Complete the form below or email us at firstname.lastname@example.org and we'll get back in touch as soon as possible