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Need some help? That's what we're here for! If you can't find your answer in our Customer Experience
section, please get in touch using one of the below options.
Please note: We’re experiencing a peak in enquiries, so it will take us a little longer than normal to get to
everyone, with delays of up to 3-5 business days. We are working hard to respond as soon as we can.
Track your online order here.
CHAT WITH CUSTOMER SERVICE
Have an enquiry or feedback? Talk live with our Customer Experience team
Monday to Sunday 9am to midnight NZST
CHAT WITH THE IN-STORE TEAM
Want product advice or a virtual demonstration? Connect with our expert team in-store through chat, phone
call, or video call
here, the choice is
yours! The below hours are subject to host availability, you can see when we're online.
Monday to Saturday 9.30am to 7pm NZST
Sunday 10am to 5pm NZST
Our Customer Experience team are available for over-the-phone support on 0800 882
(free call New Zealand)
Monday to Friday 9am - 6pm NZST
Saturday 9am to 5pm NZST
Complete the form below and we'll get back in touch as soon as possible