Contact Us

Need some help? That's what we're here for! If you can't find your answer in our Customer Experience section, please get in touch using one of the below options.

Please note: We’re experiencing a peak in enquiries, so it will take us a little longer than normal to get to everyone, with delays of up to 3-5 business days. We are working hard to respond as soon as we can.

Track your online order here.

• CHAT WITH CUSTOMER CARE
  Have an enquiry or feedback? Talk live with our Customer Experience team here
  Monday to Sunday 10am to midnight NZST

• CHAT WITH THE IN-STORE TEAM
  Want product advice or a virtual demonstration? Connect with our expert team in-store through chat, phone call, or video call here, the choice is yours!
  Monday to Friday 9.30am to 8pm NZST
  Saturday 9:30am to 5:30pm NZST
  Sunday 10am to 5pm NZST

• PHONE US
  Our Customer Experience team are available for over-the-phone support on 0800 882 443 (free call New Zealand) Monday to Sunday 8am - 6pm NZST

• EMAIL
  Complete the form below or email us at customerservice@mecca.com.au and we'll get back in touch as soon as possible